Privacy Policy

Privacy Policy for Shiv Shakti Appliances:

At Shiv Shakti Appliances, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, protect, or otherwise process your personal information when you interact with our website and services. By using our platform, you consent to the terms of this Privacy Policy.

Collection of Personal Information:
We collect personal information from you when you interact with our platform, such as when you register, browse, make purchases, or communicate with us. The types of personal information we may collect include:

  • Name, address, telephone/mobile number and email ID.
  • Transaction-related information, including payment details (excluding biometric information).
  • Information related to your shopping behavior, preferences, and browsing history.
  • Information provided voluntarily, such as feedback, product reviews, or messages posted on our platform.

Use of Personal Information:
We use your personal information to provide and improve our services, enhance your shopping experience, and communicate with you about offers, products, and updates. Specifically, we may use your personal information for the following purposes:

  • Processing orders, payments, and refunds.
  • Customizing our platform and services to meet your preferences.
  • Conducting research, analysis, and surveys to understand user behavior and preferences.
  • Sending marketing communications based on your interests and previous interactions with us.
  • Providing customer support and resolving disputes.
  • Detecting and protecting against fraud, errors, and other criminal activities.

We use cookies and similar technologies to analyze website traffic, measure promotional effectiveness, and enhance user experience. Cookies are small files stored on your device that help us recognize you and remember your preferences. You can manage your cookie preferences through your browser settings.

Children’s Information:
Our platform is intended for users who are legally allowed to enter into contracts. We do not knowingly collect personal information from children under the age of 18.

Changes to Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our information practices. We will notify you of any significant changes by posting the updated Privacy Policy on our platform or by other appropriate means.

We may use your contact information to send you offers based on your previous orders or preferences and your interests. However, it’s crucial to note that Shiv Shakti Appliances or any logistics partner will never request sensitive personal information such as debit/credit card PINs, net-banking passwords, or mobile banking passwords via email or phone calls. Should you receive any communication claiming to be from Shiv Shakti Appliances and soliciting such sensitive information, we urge you not to disclose it.

Shiv Shakti Appliances and our logistics partners do not engage in any such practices of soliciting sensitive personal information. If you have inadvertently disclosed such information, we advise you to report it immediately to the appropriate law enforcement agency for further investigation and action. Your security and privacy are of paramount importance to us, and we are committed to maintaining the highest standards of data protection and security.

We value your trust and are committed to protecting your privacy. If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us.

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